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Due to the large volume of holiday orders, additional order processing time may occur. In addition, as COVID-19 continues to disrupt our daily lives, our warehouse and shipping partners are taking extra precautions for the safety and well-being of our guests, community, and staff. We appreciate your patience as we work to get your order to you as quickly as possible. Happy holidays!

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from Track Order Status page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “completed”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please contact us via [email protected].

Where do you ship?

North Pole Star has a global cast of customers, but we do not do free shipping to every country. We only do free shipping to the locations listed on our check out page. If your country isn’t listed in the drop-down box, that means we can not ship to your location free of charge! If you really are interested in some of our items and your country is not listed in our check out field, please reach out to us through email [email protected] for a unique quotation for your item.

Is shipping really FREE?

YES! We offer completely FREE shipping on ALL our products!

How long does it take for an order to be processed and shipped?

Order processing usually takes 2-5 business days, depending on product availability. However, please allow for extended order processing time during peak periods, such as major holidays. Average Shipping Time for the United States, Canada and most countries are between 12 to 20 business days, for Mexico and Brazil it usually takes about 20 to 30 business days. But please also notice shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

* Orders placed after 10am PST on Fridays or over the weekend will be processed the following Monday

What does the term “business days” mean?

Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day.

What payment methods do you accept?

We accept the following payment methods:

  • Paypal
  • Bitcoin

You can chose these payment methods at checkout.

Is Checkout on this site safe and secure?

You can be sure that all purchases at our website are safe and secure and are SSL-encrypted to protect your data!

Where do you ship from?

We ship from our partnered warehouses & factories located mostly in China but also from our warehouses in the United States and Europe.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Do you provide tracking information?

Yes, you will receive an email once your order ship that contains your tracking information, but sometimes due to free shipping tracking is not available.

Why my tracking says “no information available at the moment”?

For some shipping companies, it takes 2-5 business days for the tracking information to be updated on their system.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to [email protected]

Do I have to pay customs fees?

Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.

Can I have my order delivered to an address other than my home?

During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery.

Can I ship items to more than one address?

Orders can be shipped to one address only. If you would like to have products delivered to multiple addresses, please place separate orders for each address.

Do I have to be available at home to pick up items upon delivery?

To ensure the safe delivery of your products, RazerStore requires our carriers to obtain a valid proof of delivery. RazerStore recommends that you or an authorized party receives your delivery.

My package is missing, what should i do?

If you have not received your package in a timely manner, it may have been lost in transit or is stuck in customs. Please email us at [email protected] so we can personally take care of your situation and get your items delivered ASAP! If your order is marked as delivered on the shipping company’s tracking page, we are not responsible for missing parcels.

What should i do if i receive the wrong item(s)?

First we hope and we try our best to prevent sending wrong item(s). If this happens we sincerely apologize about that and we completely understand how frustrating this can be. so we want to make this right for you as quickly as possible. Please contact us through our email [email protected] with your name, order number, a list of the item(s) you are missing and few pictures of the wrong item(s) you received.

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